Responsible gambling | Rialto Casino information on rialtocasinouk.co.uk
Getting help with gambling
Gambling can cause financial and personal harm. If play is becoming difficult to control, stop and use the operator’s account restrictions or an independent support service.
rialtocasinouk.co.uk provides information in this development preview. rialtocasinouk.co.uk cannot activate a casino limit, close a player account or register a self-exclusion. Do not send an urgent exclusion request to [email protected]: it is a development placeholder, not a verified support service.
Limits and reminders at Rialto Casino
Rialto Casino’s guidance describes deposit limits for daily, weekly and monthly periods, available through the Cashier’s Deposit Limits tab. Its terms also identify net deposit limits among the safer-gambling tools. Check which measure the account control uses before setting a cap.
Session reminders are available under Responsible Gaming within My Account. Players can select the reminder frequency; the guidance says these reminders count real-money play only. A reminder is not an account block.
Taking a temporary break
Rialto Casino lists these break periods:
| Option | Account effect |
|---|---|
| 24 or 48 hours | Access remains locked for the chosen period |
| 7 days | Access remains locked for the chosen period |
| 1 month or 6 weeks | Access remains locked for the chosen period |
A break cannot be ended early. Access becomes available again after it expires. The casino’s guidance says this tool locks the Rialto account only; accounts at sister sites or other operators are unaffected.
Use Responsible Gaming in My Account, or contact casino support for help arranging a break.
Self-exclusion
For a longer restriction, the casino guidance offers self-exclusion periods from six months through five years. The operator’s terms specify at least six months and extend the exclusion to all websites and associated apps operated by Rank Interactive (Gibraltar) Limited.
During that period, account access and gambling are blocked. Do not try to open a replacement account or bypass the restriction. Tell the operator about accounts held under different details so it can identify them.
The casino guidance states that self-exclusion starts without a cooling-off delay. It also describes these consequences:
- Reopening is unavailable while the selected exclusion period is running.
- Remaining cash is returned through a card, bank account, cheque or another necessary payment route.
- Bonuses, loyalty points and promotion opt-ins are lost and are not restored if the account later reopens.
Once the exclusion expires, reopening requires a request and assessment; it is not automatic. The guidance directs players to Customer Support, which passes the request to the Safer Gambling team for a questionnaire and review.
Exclusion beyond this operator
The casino materials identify GamStop as a free scheme for exclusion across gambling operators licensed in Great Britain. Rank Interactive (Gibraltar) Limited’s terms warn that activation with its service may take several days and that mismatched or outdated registration details can reduce effectiveness. Use accurate details and contact the casino directly if an immediate account restriction is needed.
Independent support
Rialto Casino’s materials list these separate support routes:
- GamCare: 0808 8020 133, with further information at GamCare.org.uk.
- GamStop: registration information at Gamstop.co.uk.
- Gamblers Anonymous: peer-support information at GamblersAnonymous.org.uk.
These services are separate from rialtocasinouk.co.uk. Casino account support routes are set out on the contacts page.
Related pages
[Terms](/terms/) · [Privacy](/privacy/) · [Cookies](/cookies/) · [Responsible gambling](/responsible-gambling/) · [Contacts](/contacts/)